Question 1

Why Telehealth?

Accepted Answer

Convenience & Accessibility

No travel required – great for people with mobility issues, pain, or busy schedules
Access from anywhere – ideal if you live rurally or far from specialist clinics
Flexible scheduling – easier to fit sessions around work, school, or caregiving

Personalised, Real-World Care

Our Physios can assess how you move in your own space
Exercises are tailored to what you actually have at home
Real-time feedback using video (posture, technique, form)

Continuity of Care

Easier follow-ups and check-ins
Keeps rehab consistent during travel, illness, or schedule changes
Great for long-term condition management

Patient Empowerment

Encourages active self-management
Improves understanding of your condition
Builds confidence doing exercises independently

Question 2

Do I need a referral for Physiotherapy?

Accepted Answer

You do not require a Doctor’s referral to see a physiotherapist unless you will be claiming through Veterans Affairs, Workcover, Medicare EPC program or CTP.

Question 3

How much does my health fund give me back?

Accepted Answer

This depends on your level of cover with your chosen private health fund. You will need to talk to your health fund to answer this question.
TUH Patients will have full consult coverage for up to 6 appointments.  This is to be approved by TUH prior to commencement

Question 4

How long does a Telehealth physiotherapy consultation take?

Accepted Answer

Our Telehealth appointments will be 45mins in duration.

Question 5

How much will my physiotherapy consultation cost?

Accepted Answer

All Telehealth appointments are a flat fee of $175.00.

We suggest discussing with your health fund prior to appointment to best understand your individual rebate.

Question 6

What is a Physiotherapist?

Accepted Answer

Physiotherapists are university trained and are experts in injury diagnosis, injury treatment, exercise prescription, injury prevention, rehabilitation and many other areas of sport and health and fitness.

Question 7

How do I pay?

Accepted Answer

TUH Patients: This will be invoiced through a pre-arranged Purchase Order issued by your health fund.

Private Healthfund: We will issue you an invoice via email, once paid you can expect a receipt with details to claim through your preferred health fund.
 
Workcover and CTP claims can be billed directly to the insurer where there is a current claim number.

Question 8

What to wear to my appointment?

Accepted Answer

We recommend no tight clothes/jeans as these restrict our ability to assess you fully. 
Please wear clothes you are comfortable in and can easily move in.

Question 9

What to bring to your first appointment?

Accepted Answer

Be prepared to provide any information pertaining to your previous medical or surgical history. Please have details of any x-rays/scans/MRI reports, referrals relating to your condition, and a list of current medications.

Frequently asked questions